I need to cancel a paid appointment – can I get a refund of the booking fee?
If you need to cancel your appointment, please let us know at least 24 hours in advance so we can offer the appointment time to another family. Cancellations made with more that 24 hours notice are eligible for a refund of the booking fee. Cancellations made within 24 hours of the appointment time are not […]
Do you advise or support the use of a seat protector under the child car restraint?
seat protector, car upholstery, accessories, safety standards, crash testing
I emailed asking for a different time – can I just come an hour earlier?
early arrival, email request, reschedule, time change, wait time
What do I do if my baby is due very soon and I can’t find an appointment?
due date, newborn, hospital discharge, urgent, fully booked, pregnancy
I would like to book at a location I used to go to, but it isn’t showing?
missing location, neighborhood house, suburbs, venue availability, regional sessions
I saw a flyer that said “fittings/checks” but emails said “checks”. Can you clarify the difference?
terminology, fitting vs check, service definition, MCHN flyer
I answered a question incorrectly on the booking form. How can I change the details?
edit details, mistake, wrong info, update form, correction
I’m only available on weekends. What locations do you have available?
saturday, sunday, weekend fitting, business hours, home visit, mobile appointment
I didn’t give permission for my photos to be used – why are they in my inspection report?
privacy, image rights, database, safety report, photography
Why is there no one at the location given?
missing team, can’t find fitter, location help, cancellation